SERVICE & SUPPORT
UNCLE MIKE'S PRODUCT RETURN POLICY:
Due to COVID-19, We are Experiencing Delays Processing Returns and Refunds | See FAQs for Details
This policy applies to products purchased directly from Uncle Mike's. If you purchased your item from a dealer, please contact that dealer. For Warranty Returns, visit the
Warranty page
. All returns require a RMA number. Return instructions will be provided to you by Uncle Mike's Please call
Customer Service at
800-423-3537 or complete the
Contact Us
form to get proper return information. Refused shipments, returns due to bad addresses, or unattainable delivery signatures will incur a 25% restocking fee. Returns policy varies by product and some products are not returnable.
Returns must take place within 30 days of the original Uncle Mike's shipping date. Custom made-to-order items and discontinued items are not returnable. Check with a Uncle Mike's customer service representative on these topics at time of order.
Warranty
| At our option, Uncle Mike's will repair, replace, or refund the purchase price of any of these products that are found to be defective under these guidelines unless it is damaged due to ordinary wear and tear, lack of proper maintenance, employment outside of their areas of intended use, misuse of the product or failure to follow the instructions and warnings contained herein.
The limited warranty contained herein is your exclusive warranty. All other warranties are hereby expressly excluded and disclaimed. All implied warranties, including without limitation, are implied warranties of merchantability and fitness for a particular purpose are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. We will not be liable, in any event, for any amount in excess of the purchase price of the product. In no event shall we be liable for any special, incidental, or consequential damages of any kind arising out of the purchase or use of these products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. For each item submitted for warranty consideration, regardless of the product line, you must first obtain a Return Merchandise Authorization (RMA) number from Uncle Mike's. Please call 800-423-3537 to obtain that number. Please note that in addition to the RMA number, all automatic knives must also be accompanied by a copy of your law enforcement or military I.D. or be returned through an Uncle Mike's Authorized Dealer. Additional International Warranty Information Unfortunately, as with many premium quality, and highly demanded products, Uncle Mike's has encountered counterfeit products. There are companies producing and selling fake, but virtually identical looking products to ours, including both the Uncle Mike's name and logo on the product and packaging To be sure you are receiving authentic, Uncle Mike's products meeting our quality standards, and backed by our Warranty, please contact us BH.Tech.Services@vistaoutdoor.com to verify that you are purchasing from an authorized distributor, dealer or reseller. Uncle Mike's will not honor any warranty claims from customers who did not purchase our product directly from us or one of our authorized distributors, dealers, or resellers. |